• Q: Can I purchase a dress directly from EbonyRose?
      EbonyRose does not sell directly to the public, but sells dresses through their authorised independent retailers throughout the country that will provide you with professional assistance. Click on the Retailers page of this website to find your nearest EbonyRose retailer.
    • Q: How do I find EbonyRose retailers?
      To find the retailer nearest you, click on the Find a Retailer page of this website.
    • Q: Can EbonyRose give a price for a particular dress?
      EbonyRose does not sell directly to the public. Please use the Retailers section on this website to find an authorised EbonyRose retailer in your area. They will be happy to assist you with pricing, and look after your wedding needs.
    • Q: Can you send pictures of a particular dress?
      Please visit the Collections pages to view our bridesmaid range. Visit the Find a Retailer section to find a retailer in your area to view our full catalogue.
    • Q: Can I receive a catalogues?
      Catalogues are available to view at all authorised EbonyRose retailers. Visit the Find a Retailer page to find a retailer in your area. Images can also be viewed on-line by visiting our collection pages.
    • Q: What sizes are gowns available in?
      Please refer to size chart UK size 4 to UK size 30 is available
    • Q: How do I know what size to order?
      It is difficult to provide sizing information without being able to see you in person. Please visit your nearest authorised EbonyRose retailer as they are skilled and experienced in assisting brides with these details. When you place your order with your nearest authorised EbonyRose retailer an experienced sales person will take your measurements and assist you in ordering the appropriate size.
    • Q: How long does it take to receive my gown?
      Please visit your nearest authorised EbonyRose retailer for specific information regarding the dress you are interested in, as delivery time will depend on many factors. They may also contact us directly to inquire if your gown is in stock and available for an earlier delivery.
    • Q: Is it safe to buy my dress on-line?
      We do not recommend making such an important purchase on-line. Please visit the Find a Retailer page on our website for additional information and to find an authorised EbonyRose retailer in your area.
    • Q: Can I obtain a swatch of my gown?
      All swatches are available to purchase on-line, subject to availability, however, the exact colour match cannot be guaranteed due to a possible dye bath difference.
    • Q: Can my dress be ordered with extra length?
      Most styles are available in extra length. Please have your authorised EbonyRose retailer contact us directly to inquire if your dress is available to order in extra length. They will also be able to discuss the best length to order considering your preferred shoe height, petticoat size, etc.
    • Q: Would I be able to purchase extra fabric?
      Extra fabric is available by placing an order with your authorised retailer.
    • Q: Are stoles available in fabrics to match the dresses?
      Stoles are available in satin, chiffon, and taffeta.
    • Q: Can I cancel my order or return my dress?
      Our authorised EbonyRose retailer will have their own return/exchange policies. Please refer to your sales agreement or contact them directly for any available options.

For all other enquiries, please contact your nearest authorised EbonyRose retailer. They are extremely knowledgeable about our collections and will be happy to work with you to ensure your questions are answered. Alternatively please send us an email to enquiry@ebonyrosedesigns.com or phone our customer service department on 0344 324 0324 or 0151 482 3000.

Our Dresses